Refrigerator Repair FAQ

Refrigerator Repair FAQ

Do you give free estimates?

Our house call charge includes the trip to your house, inspection of your appliance, diagnosis of your problem and the complete estimate of repair before any work is done. If we perform a repair service, the house call, including the trip charge, inspection, diagnosis and the estimate, are FREE. If no service is performed, you only pay the house call, except when the customer requires emergency service or it is necessary to pay for parking.

What is your hourly labor rate?

We don’t have an hourly rate, we use a flat labor rate. This flat labor rate is based on the national average from the Appliance Blue Book. This is used to protect you from being overcharged, while preventing us from rushing to finish. So whether a repair takes us twenty minutes or two hours to complete, or we have to order factory parts and return in a day or two, you are not penalized if unexpected circumstances arise extending the normal repair time. This affords you the assurance that not only is your refrigerator or freezer repaired correctly using correct factory OEM parts, but also that you are not overcharged for slow labor. Our prices are extremely competitive with both national and local industry averages. So competitive in fact we will BEAT any competitor’s written estimate by 10%. See our terms and conditions for details.

Do you sell or rent any refrigerators?

We only provide refrigerator repair service. We do not sell or rent any new or used refrigerators, nor are we affiliated with any stores that do. Appliance stores who sell and provide service are inclined to scare you away from a repair, even incorrectly condemning your appliance, and therefore “recommend” that you buy a new appliance since they have more incentive to make a sale than provide repair service. Call A Fast Local Refrigerator Repair and get serviced, not sold.

What are your normal hours of operation?

We are normally available to provide service from 7am – 6pm Monday through Saturday. Sunday by appointment. We are able to provide service beyond those hours if you need emergency refrigerator repair or to resolve scheduling conflicts.

How much will it cost for you to fix my fridge?

We will gladly tell you what our affordable house call is before we schedule you for service. However, we can only tell you what your refrigerator repair costs will be after we have inspected and diagnosed your refrigerator or freezer personally.

On the other hand, if you know what you need replaced and have a part number, we will gladly tell you what the part will cost to replace and make sure the technician has it with him when he comes out. Any labor quoted without prior visual inspection may be adjusted should unknown circumstances arise. However, we cannot  warranty any work based on someone else’s diagnosis, and any returned part is subject to a 25% restocking fee. All sales are final on electrical parts that have been opened.

What is the average useful life of a refrigerator?

The average useful life for a refrigerator varies, on a few factors. First and foremost is when it was built. The old saying “They don’t make them like they used to” definitely refers to refrigerators. The older your refrigerator, the better it was built, that is just the cold truth. We have fixed refrigerators that were over fifty, yes 50 years old. Yet we have also repaired refrigerators that were barely more than one, yes 1-year-old. Secondly, small problems that are ignored can lead to bigger problems that can severely shorten the useful life. Another factor is usage. Heavier use, such as in an office, will shorten the life as opposed to a single user. The last is not only the brand of refrigerator, but the model you choose within that brand. Sometimes we have to condemn a refrigerator. It is condemned when the repair cost is more than 50% (fifty percent) of an equal replacement appliance.

Will your tech have the necessary parts with him?

We normally stock our service vehicles with several different OEM factory replacement refrigerator parts. This preparedness means we have a better chance to fix your fridge on the spot. If we have to order a part and return to finish the repair, we can usually get it by next business day, and we do NOT charge for a second visit. Don’t forget we have a 1 year part warranty, and a lifetime labor warranty.

Do you provide 24 hour refrigerator repair service?

Our goal is to provide same day refrigerator repairs within 24 hours of contacting us, Monday through Saturday, during our normal business hours. We also try to accommodate customers in need of evening service, when scheduling permits. We do answer our phones 24 hours per day, so you will always speak to a human wanting to help you. However, we do not provide around the clock repair service to Chicago Suburbs.

Why do you only service refrigerators and freezers?

We specialize in repairing refrigerators and freezers for a few reasons. First and foremost, because they are the two major appliances that no household can function without for even one day. Secondly, unlike any other appliance in your home, your refrigerator and freezer are the only appliances that can cost you more money the longer you wait for repair. Loss of food due to cooling problems increases as time passes. If you have a water leak, continuing damage to the floors and walls not only in your kitchen and adjacent rooms, but also in your basement, will escalate as time passes, so the sooner it is repaired, the less it will cost you. Lastly, since our focus is on freezer and refrigerator appliance repair, we come across uncommon problems more frequently, which allows us to be more experienced about proper solutions.

Are you an appliance repair service or a service directory?

We provide all of our own refrigerator repairs. We are not a service directory nor do we farm out any service calls. Service directories forward your information to their advertisers, so you never know who you are actually dealing with. When you call us you are speaking to someone local, not some call center located out-of-state or overseas, that brokers service calls from their paying advertisers. Conversely, on the rare occasion there is a problem with a repair we performed, not only will we give your matter top priority on our schedule, but you can also be secure in the knowledge of who will be coming back out to service your refrigerator.

What temperature should a refrigerator / freezer be at normally?

The normal operating temperature of a residential refrigerator is about 37 degrees Fahrenheit, and for the freezer, it is about 0 (zero) degrees Fahrenheit. Your control settings should be normally set at the midpoint setting to achieve these temperatures. If you have to adjust your controls beyond the midpoint settings to achieve these temperatures, it may be a sign of a problem.

Are your refrigerator repair technicians EPA certified and insured?

Yes. Our Chicagoland refrigerator repair technicians are fully qualified and CFC certified for Type I (small appliance) refrigerant usage as required by the E.P.A. Yes, we are a fully insured refrigerator repair service.

Is it really worth repairing my refrigerator instead of buying a new one?

Yes, absolutely. The old adage, “They don’t make them like they used to” is the cold truth, especially when referring to refrigerators. It only makes sense to fix your refrigerator while it still has useful life, especially if it’s only a minor appliance repair. The average useful life of a newer refrigerator is less than older models. In fact, since they contain fewer motors, use simpler designs and less plastic, compared to newer models, you would be surprised to know that the energy consumption is not that much greater and that they were built to last longer, not break down sooner. Taking into account the average cost of a refrigerator repair from A Fast Local Refrigerator Repair vs. the total cost of replacing it: purchase price + tax + shipping/travel cost + installation labor + extraction of your old appliance + loss of time from work + possible kitchen remodeling costs + dining out = 5 to 25 times, or greater, what it would have cost for US to repair. In addition to the monetary cost itself, remember to add the burden of living without a refrigerator for even 2 days, possibly up to a week or even longer while you wait for your new appliance to arrive…

My refrigerator is not cold, so do I need a new compressor or a Freon recharge?

Refrigerator freezer temperature problems are rarely the result of a bad compressor or the sealed system having a leak of refrigerant, either of which is considered a major repair, even by the EPA. However, 80-85% of refrigerator repair service calls only require a minor repair to resolve cooling problems with your refrigerator or freezer.

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