Terms And Conditions

FREE House Call Service Charge

Our house call service charge includes the following: the trip charge to your home; an in-home visit from a factory trained AFLRR technician; a non-invasive inspection* of your refrigerator; diagnosis of your appliance issue and our estimate of refrigerator repair service. The house call service charge does not include the cost of any parking fees necessary to diagnose or repair your appliance. If AFLRR provides refrigerator repair service, the house call is FREE.

Sealed Refrigeration Circuit Inspection 

If it becomes necessary to tap into or compromise the integrity of the refrigeration circuit on a refrigerator, freezer or ice machine, for any reason, we will inform you first.  

24 Hour Refrigerator Repair Service

AFLRR provides refrigerator repair service to our service area within 24 hours on a first come, first served basis. Appointments are limited. Our goal is to arrive on the same day when possible, or within 24 hours if that day’s schedule is booked, excluding Sunday.

Emergency Refrigerator Repair Service

AFLRR provides emergency refrigerator repair service to most of Chicago suburbs. Emergency service means we will arrive at your home as fast as we possibly can, even after hours, to fix your fridge or freezer. We guarantee only the arrival of the AFLRR technician. We do have fully stocked service vehicles, and an 80% first-call complete ratio. However, due to the possibility of unavailable parts, we are unable to guarantee completion of repairs on the first visit. Therefore, customer will be charged for the emergency fee even if we don’t fix your fridge. Furthermore, since the emergency service fee is separate from the house call, it is exempt from our free house call service charge discount. If customer requires emergency refrigerator repair service, customer will be notified of the charges at time appointment is made.

10% Price Match Guarantee

We will BEAT any competitor’s written appliance repair estimate by 10%. Estimate must: be written on competitor’s official service order, invoice or letterhead; include the total repair price, competitor’s diagnosis, including required part numbers and what labor will be performed; and be presented at time of estimate. If diagnosis by AFLRR contradicts from competitor’s written estimate, including but not limited to: correct factory OEM parts and materials required for satisfactory repair service; proper and legal labor procedures required to complete satisfactory repair service; then AFLRR will not be required to satisfy the terms of this price guarantee. Price match offer not valid with any other discounts, including Free House Call.

$25 Repair Discount for Scheduling Appointments Online

AFLRR offers a $25 appliance repair discount when you schedule refrigerator repair service online and include how you found us online. It’s that easy.

Pre-Visit Phone Estimates

We are unable to diagnose refrigerator problems on the phone. However, if you know what part you need repaired without receiving our diagnosis, we will inform you what the part will cost to replace and make sure the technician has it with him when he comes out. Any price quoted prior to our inspection may require an adjustment should unknown circumstances arise. However, we cannot warranty any repair based on a diagnosis by anyone other than an AFLRR technician. Any returned part is subject to a 25% restocking fee, but all sales are final on electrical parts. If we fail to honor our quote, we will not charge you for the house call.

Service Vehicle Parking Requirements

Legal parking must be available for our service vehicle, for the entire duration of the service call, within reasonable walking distance from the entrance. Neither our house call service charge nor any of our flat rate repair prices include the cost of any parking fees necessary to diagnose or provide repair service. Parking fees are added to the house call or repair total, and will be the customer’s responsibility to reimburse technician at time of payment. Parking fees are exempt from any discounts on service. No Exceptions.

Appliance Repair Warranty

Our warranty covers the cost of the part and the labor by AFLRR for two years from date of installation. The house call, emergency fee (if requested) and any parking is not covered and will be charged on warranty repairs. 

Warranty Exclusions: Warranty is void if: part fails due to power failures or electrical surges, is damaged due to water, fire, natural occurrences or any act of God; customer abuse or misuse of the appliance, either as a whole or the individually installed part; any part of the appliance was disassembled by person(s) not authorized by or affiliated with AFLRR; customer fails to provide their original hard copy receipt; any conditions that would void the original manufacturer’s warranty as referenced in the owners manual. Warranty exclusively covers repair costs consisting of the part supplied by AFLRR and the labor by AFLRR to properly install same. Warranty excludes: the remainder of the appliance; any part not replaced or repaired by AFLRR; water filters; air filters; food loss; time off from work; damage to floors, walls or other personal property.

Satisfaction Guarantee

If we are notified within 48 hours of repair service that the appliance has not returned to its normal operational state, we will arrive as soon as possible at no charge to determine the failure.

If the new part we installed failed, it will be replaced again at no charge. If we failed to install new part properly, that will be corrected at no charge. However, if there is a secondary issue that was undiscoverable until the completion of original repair, there will be a charge for that secondary repair. Additionally, there will be no refund of original repair cost if client declines secondary repair.

For example, we fix a no cooling complaint by repairing wiring that prevented a compressor from running. We are told 24 hours later there is no improvement in cooling, so we return at no charge to inspect the appliance. Now that the compressor has been running, we are able to discover a sealed system leak of refrigerant. If customer declines secondary repair, there will be no refund of original service provided.

Refrigerator Repair Service Pricing

Due to fluctuations in operating costs, our flat rate prices for refrigerator repair services and our house call service charge are subject to change without notice.

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* Non-Invasive inspection: excludes opening up or tapping into any sealed system components for the purpose of testing correct refrigerant pressure, using dye to determine the point of any refrigerant leak, or any procedure that can compromise the integrity of the hermetically sealed system components.

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