Terms and Conditions

FREE House Call / Estimate

Our house call service charge includes all of the following: the trip charge to your home anywhere within our service area; up to 90 minutes to fully inspect your refrigerator issue; most importantly a complete diagnosis of your refrigerator appliance issue and our cost estimate of refrigerator repair service to resolve your complaint. If AFLRR provides the required refrigerator repair service to resolve your complaint, the house call / estimate / service charge is not charged, making it free.

If we fail to provide a complete refrigerator diagnosis of your issue, for any reason, you will not be charged for the house call. Check AFLRR Free House Call info.

Flat-Rate Repair Pricing

AFLRR uses a flat-rate price structure for not only our house call, but all services and repairs as well. Once we have confirmed our diagnosis, we will present you with a flat-rate repair price that includes the part and labor. Please note that this initial flat-rate repair price is subject to change only if other problems are discovered during any repair or service. In such a case, our AFLRR technician will immediately advise you of the additional problem(s) discovered, explain whether these problems are part of the same system and necessary for the proper completion of the original repair, or if the additional problem is not pertinent to appliance operation (e.g., a cracked plastic shelf). No additional work will be performed, and no additional charges will be incurred, without your explicit consent and approval of the revised price. We do not use an hourly labor rate for any aspect of our business. Check AFLRR Flat-Rate pricing info.

Other Problems Discovered During Service

Due to the nature of how a refrigerator can malfunction, on rare occasions additional issues can be discovered after repairs have begun. If any additional problem(s) is(are) discovered; AFLRR technician will immediately advise client before any work continues of what else was discovered; whether the additional problem(s) are part of the same system and necessary for the proper completion of original service; or if additional problem is not pertinent to appliance operation, e.g. a cracked plastic shelf.

REAL WORLD EXAMPLE: A clogged defrost drain was diagnosed, resulting in a large build-up of hard ice in freezer. In the process of clearing the ice, we discover the plastic fan blade was damaged by the ice, requiring fan blade replacement.

Please Note: Any service prices quoted by AFLRR are valid for 30 days.

Emergency Refrigerator Service

AFLRR provides after-hours emergency refrigerator repair service, subject to technician availability, anywhere within our service area. We provide emergency service after our normal service hours, which are 8am-6pm Mon-Sat, even on Sunday, subject to technician availability. Check AFLRR Emergency Service pricing info.

If the client requests after-hours emergency service, they will be informed of the charge at the time of booking the appointment.

Please Note: Due to the possibility of unavailable parts at time of service, we cannot guarantee repairs will be completed at that time.

Same-Day, 24 Hour Refrigerator Service

24 hour refrigerator service is what we strive to do daily: providing same-day refrigerator service within 24 hours, excluding Sunday, anywhere within our service area. Due to a limited number of daily appointments available, we do not guarantee same-day service within 24 hours, nor do we claim to provide around-the-clock fridge repairs.

Please Note: There is no additional charge for this service.

Service & Repair Discounts

$25 Repair Discount

AFLRR offers a $25 appliance repair discount or an appliance service discount when booking refrigerator repair service and sharing where you found us online. There are no discounts to our housecall service charge estimate if we do not fix your fridge.

Senior, Military and Loyalty Discounts

We offer an additional discount off any repair or service if the client is a senior citizen; active duty or retired military personnel; or a prior client that can provide any documentation they hired us previously, i.e. cancelled check, work order, etc. Only one (1) of these discounts can be combined with our $25 Repair Discount.

2 Year Part & Labor Warranty

All part replacement repairs performed by A Fast Local Refrigerator Repair (AFLRR) include a two-year warranty covering both the original equipment manufacturers (OEM) part we supplied and the labor to install it. This warranty begins from the original service date shown on your receipt.

If a warranty issue arises within 30 days of the original repair, your follow-up visit will not be charged a house call fee. After 30 days, any house call or emergency service fee will apply, but the cost of the warrantied part and labor will remain covered.

PLEASE NOTE: AFLRR will exhaust every source available to acquire the factory OEM part(s) required to complete proper service. If the OEM part is no longer available (NLA) and an aftermarket replacement becomes necessary, AFLRR will advise client prior to servicing.

Non-OEM / Aftermarket Parts

If required OEM part becomes No Longer Available (NLA) and a non-OEM or aftermarket replacement part can be acquired, technician will notify client of cost and warranty length, if any, before going further with repair or service.

What Our Warranty Covers

• The specific OEM (original equipment manufacturer) part or component, referenced by any brand authorized vendor as the OEM, that was installed by AFLRR; If the OEM part is NLA and aftermarket replacement is only option, we will advise of warranty coverage prior to servicing.
• Labor performed by AFLRR to replace or reinstall that part;

PLEASE NOTE: Cleaning/clearing of any clogged drain systems; Cleaning of the condenser coil of any dust or pet hair; since these procedures are directly affected by customer’s usage, they are only warranted for 90 days from date of service.

What Our Warranty Does Not Cover

• Any other parts or components of the appliance not replaced during our repair;
• Any required service that a manufacturer’s service bulletin, which addresses the nature of client’s original issue, that requires the installation of or addition of any component or of any kit (either sold by manufacturer to address service bulletin, or recommended by manufacturer to address service bulletin) that was not included in the original manufacturer’s design;
• Appliance misuse, abuse, or damage from power surges, floods, fire, or natural disasters;
• Food loss, time off work, or damage to property (flooring, cabinetry, etc.);
• Water filters, air filters, or aftermarket parts not installed by AFLRR;
• Repairs performed or attempted by another company or individual;
• Warranty is void if the refrigerator is moved to a different address than on client’s receipt, due to the risk of damage during transport.

Claiming Warranty Service

To schedule warranty service, please call us at (630) 424-0646 and provide your service receipt or the name and address used when scheduling. All warranty repairs must be performed at the location printed on the customer’s original receipt.

Money-Back Service Guarantee

AFLRR is committed to your satisfaction and stands behind the quality of our work. 1. Coverage & Notification If we perform a labor-only service or a part-replacement repair (using genuine OEM or aftermarket parts), this guarantee applies if:

• Initial Resolution: We are notified within 72 hours of completion that the original complaint was not resolved.
• Recurring Issue: We are notified within 30 days of completion that the original complaint has reoccurred.

Upon notification, AFLRR will return at no charge to reassess the appliance. 2. Reassessment Outcomes

• Our Error: If AFLRR determines the service was insufficient or the part installed was defective/installed incorrectly, we will correct the error or replace the part immediately, at $0 cost to the client.
• Undetermined Fault: If the repair fails to resolve the original complaint and AFLRR cannot determine the correct source of the issue upon reassessment, we will offer a refund of the repair total paid. Note: Refunds are contingent upon AFLRR’s ability to remove the supplied parts and revert the appliance to its pre-repair state.
• Secondary Issues: If reassessment reveals a secondary issue that was undetectable during the initial visit (due to the primary failure), see Additional Appliance Issues below.

3. Limitations & Exceptions

• Retention of Parts: If a part supplied by AFLRR remains installed—either by necessity or at the client’s request—to render the appliance even partially functional, no refund or warranty shall apply.
• Refund Processing: All refunds are issued via US Mail within 30 days of the removal of AFLRR-supplied parts.
• Original Parts: Per our policy, all original parts removed during repair are left with the client. Re-installation of original parts is only possible if the client has retained them in original condition.

Additional Appliance Issues

If additional issues are discovered during reassessment that are required to fully resolve the original complaint, AFLRR will provide a discounted quote for the additional labor and/or parts. Exception: If the client declines the additional required service, the original repair cost is non-refundable. The initial work is deemed valid as it was a necessary step in the diagnostic and repair path. REAL WORLD EXAMPLE: Suppose we fix a “no-cooling” complaint by repairing wiring that prevented a compressor from starting. If, after 24 hours, the unit is still not cooling and a reassessment reveals a sealed system leak (which was impossible to detect while the compressor was dead), we will offer a discounted rate to fix the leak. If the client declines this second repair, the original wiring repair is non-refundable because that repair was a necessary prerequisite to identifying the deeper issue.

Service Vehicle Parking Requirements

Legal parking must be available for our service vehicle, for the entire duration of the service call, within reasonable walking distance from the entrance. Neither our house call service charge nor any of our flat rate repair prices include the cost of any parking fees necessary to diagnose or provide repair service. Parking fees are added to the house call or repair total, and will be the customer’s responsibility to reimburse technician at time of payment. Parking fees are exempt from any discounts on service. No Exceptions.

Disclaimer: A Fast Local Refrigerator Repair is an independent repair service and is not affiliated with, endorsed by, or authorized by any other appliance manufacturer. All product names, trademarks, and brands are the property of their respective owners and are used for identification purposes only.

Refrigerator Repair Service Pricing

Due to fluctuations in operating costs, including but not limited to the cost of parts, our flat rate prices for all refrigerator repair service and our house call service charge are subject to change without notice. Please read our pricing and service info page for more information.